Libra Harvest: Cloud Sync Disabled
From the Agrimatics support center · Libra Harvest · Troubleshooting · Original article
Sync Disabled
If your Cloud Tab shows “Sync disabled,” the most likely issue is that your Pro subscription in your account has expired or the license has been assigned to a different user.
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You can check your account’s Pro license status by going to https://cloud.agrimatics.com/subscriptions. You will see an “Active” tag if your license is current and active. Otherwise click “Click Here to Get Started” to renew your Pro subscription.
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Once a license has been acquired, or if your current license is “Active,” head to https://cloud.agrimatics.com/user_licenses You will see at the top a message “You have x active licenses” with the x being the licenses that you currently own. A list of your users/devices will be displayed and a series of Green check marks or red stop signs to note which users/devices have a license tied to them. Make sure you have the proper check marks with the users so they have permission to sync. You can do so by removing a license from an user and assigning it to the proper user in the list.
Note: You can check the user of the device you’re trying to sync by heading to the Cloud tab in the Libra Harvest app.
Need a hand? Central City Scale is an authorized Agrimatics distributor. Call 800-582-3175, Monday to Friday 8:00 to 5:00 Central, or go back to Libra Harvest help.